Why Software Maintenance?

Official SA Releases, Upgrades, & Updates

SA is continuously updated with innovative enhancements and upgrades, often on a weekly basis. Receive all official SA releases, updates, and new features; as well as reminders about new releases when you keep your Software Maintenance Agreement up-to-date. See what's new in the current release by clicking here: http://www.kinematics.com/spatialanalyzer/whatsnew.php

 

Unlimited Technical Support

A current Software Maintenance Agreement ensures you’ll have unlimited access to our highly-trained technical support staff. Our technical support team members have vast experience with SA and are ready to help you resolve any issues or questions as quickly as possible. no question is too small, no problem is too big.

To renew your Software Maintenance Agreement, contact Sandy Colombo at:

E: sandy.colombo@hexagon.com

T: 757.564.2517

 

Frequently Asked Questions about Maintenance Renewal:

WILL MY SA SOFTWARE STOP WORKING AFTER MY SOFTWARE MAINTENANCE AGREEMENT EXPIRES?

No. You can continue to use an older version of SA, but you cannot download any new features or updates, or access technical support after your Software Maintenance Agreement expires.

WHAT ARE THE TERMS SURROUNDING MY SA LICENSE?

SA license terms start at the original purchase date and continue for 12 months. Software Maintenance Agreements purchased beyond the first year continue with the same benefits as a new purchase.

IF I DO NOT RENEW MY SOFTWARE MAINTENANCE AGREEMENT BEFORE IT EXPIRES, CAN I RENEW IT AT A LATER DATE?

Yes, but you will be charged for the time elapsed since the expiration date of your Software Maintenance Agreement. Software Maintenance Agreement includes upgrades, maintenance, and continuous technical support, so we highly recommend that you keep it updated without lapse. Also, with a continuously updated Software Maintenance Agreement, there is no need to re-purchase software in the event that your instruments are upgraded.

DOES MY SOFTWARE MAINTENANCE AGREEMENT INCLUDE NEW HARDWARE INTERFACES?

Yes, a current Software Maintenance Agreement grants you access to all new hardware interfaces. SA interfaces with over 120 different instruments, and the list of instruments is always growing. In fact, due to HMI-Metrology Software’s relationships with equipment manufacturers; new instrumentation is often added to SA prior to the equipment’s release to the public.

HOW WILL MY RENEWAL BE DELIVERED?

For Key/Dongle licenses we will renew your Software Maintenance Agreement by sending you a renewal file via email. Once installed on your computer(s), the file will instantly extend your access for one year.

WILL MY SA LICENSE WORK WITHOUT THE KEY/DONGLE?

No, you are required to have both the renewal file and the hardware lock/key/dongle to operate SA. You can install the renewal file on as many computers you require, but will require the hardware lock/key/dongle attached to the computer to function. We also offer cloud licenses which provide a nice alternative to a dongle.

 

SMA Fact Sheet:

https://www.spatialanalyzer.com/imagesweb/HxGN-Spatial_Analyzer-SMA_2024.pdf