Support

Technical Support

SpatialAnalyzer provides comprehensive technical support in order to help you find solutions to your manufacturing challenges and ultimately meet your goals. You can expect highly-responsive technical support from SA experts who are dedicated to finding the most efficient solution. A current Software Maintenance Agreement ensures that you’ll have unlimited access to our technical support, especially when you need it the most. Need help fast? Click here to access the SA Community for helpful hints, technical help articles, and FAQs for current SA users.

Our technical support team members have vast experience with SA and are ready to help you resolve any issues or questions as quickly as possible. In addition to providing basic guidance and support, our application engineers can provide engineering consulting and metrology applications advice.

No question is too small, no problem is too big for our support team.

• Click here to fill out a support request form.
• Email us at support@kinematics.com. Email support is an excellent way to send project files, import data files, send screenshots of error messages, and receive updates or patches. Whether simply communicating questions via email or transferring your project files to us for review, our technical support team offers the highest level of email support and can always handle your inquiries quickly and efficiently.
• Call us at 757.565.1500. In the unlikely event that we are unable to answer your question immediately, we will make every effort to address it within one business day. If, when calling, you get our voicemail, please leave a message with your contact information and the nature of your support question. Your message will be relayed to our entire support team and answered as quickly as possible. If your matter is urgent, please state this in your message so we can respond accordingly.
• Need help fast? Access the SA Community by clicking here for helpful hints, technical help articles, and FAQs for current SA users.

Questions? Contact us at support@kinematics.com or 757-565-1500.